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Frequently Asked Questions

Thanks for visiting Good Molly's™!

ABOUT GOOD MOLLY'S™
Every batch of cookies or baking mixes that we make is made from scratch, the way you’d make them at home. We never compromise on quality, using premium ingredients and without preservatives, additives, stabilizers, or gums. We source the best ingredients like gluten free oats grown in Wyoming, without glyphosate and tested for purity; Vermont pure maple syrup; and organic ground flaxseed, chia seed, coconut, and more, to make every cookie or baking mix indulgent, but without the guilt.

We know that everyone has different dietary needs and tastes, so we create baked goods with that in mind. All of our products are gluten, peanut, egg, soy, and tree nut free (less coconut in select flavors) and we offer a variety of options - from vegan and dairy free, to cookies made with real butter. We also make completely allergen-free baking mixes that give you the flexibility to choose what to add. 


HOW DO I CONTACT GOOD MOLLY'S™?
Please email us at cookies@goodmollys.com. 


HOW LONG DOES IT TAKE TO SHIP AN ORDER?
We typically ship orders within 5-7 business days. That time frame can run longer during the holidays, so please email us at cookies@goodmollys.com if you have a time-sensitive order.  

During the summer, we typically avoid shipping on Thursdays and Fridays so orders aren't sitting all weekend in carrier's warehouse.


WHERE DO YOU SHIP?
We ship within the continental US, but not yet to Alaska or Hawaii.

HOW DO YOU SHIP?
We ship order via ground through USPS, UPS, or Fed Ex; it depends on the destination. We ship from Boston, MA, so shipping times vary based on distance.

*Please note: In the summer months, when temperatures are warmer, we suggest putting the cookies in the refrigerator or freezer for 10-20 minutes once you receive them. Ingredients like coconut, chocolate, and butter can soften in the heat. 


DO YOU HAVE A STOREFRONT?
We do not. We sell in stores like Whole Foods from VA to NJ as well as in independent stores from VA to NY. We service the rest of the country via direct ship. 


WHAT IS THE SHELF LIFE OF YOUR COOKIES?

  • For our Bakery Cookies Made with Coconutand packaged in the white bags, the shelf-life is about 4 months at room temperature, and extends to 9 months when frozen.
  • For our individually wrapped Bakery Cookies Made with Coconut or Butter, they are good for about 7-10 days at room temperature (this is after the 5 day transit time that we allocate). Please eat or freeze the cookies upon receiving them.
  • For our Baking Mixes, the shelf-life is 12 months at room temperature.

WHAT ALLERGENS ARE IN YOUR FACILITIES?

  • All of Good Molly's™ Cookies Made with Coconut or with Butterare made in a gluten free, peanut free, tree nut free (other than coconut), and soy free facility. Dairy and egg are processed in the facility on different days). The facility uses "Good Manufacturing Practices" to segregate allergens and finished product is tested for gluten.
  • Good Molly's™ Baking Mixes are made in a separate facility that is free of the 10 most common food allergens - gluten, dairy, peanut, egg, soy, dairy, tree nuts, sesame, and corn (as well as fish and shellfish).

 

PRIVACY & SECURITY
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.